London, UK & Malta, 14 May, 2020: Altaro, fast-growing developer of robust backup solutions with a special program for Managed Service Providers (MSPs), has been awarded Best MSP Support in this year's edition of the European MSP Innovation Awards, Channel Partner Insight has announced.
Through the European MSP Innovation Awards, Channel Partner Insight aims to showcase the best businesses operating in the European managed services market, and to celebrate the driving forces behind innovation in managed services.
Lightning-fast, 24/7 technical support
Altaro's high levels of support caught the judges' eyes thanks to the company's introduction of its trademark lightning-fast support on a 24/7 basis last year, and its priority support to MSPs. (Prior to that, Altaro covered many but not all hours of the day during the working week.)
If something goes wrong, MSPs need to be able to rely on fast, knowledgeable and effective support, and that is Altaro's commitment. This was validated by testimonials from various MSPs who use Altaro backup solutions via its multi-tenant platform.
Altaro provides instant support via live chat and lives by its lightning-fast call response guarantee of less than 30 seconds. The team also answers emails within an hour. Added to that, MSPs can count on human-to human interaction and speak directly to a product expert without having to go through entry-level agents or 'gatekeepers'.
A vendor that MSPs can trust
Josh Budd, Editor of Channel Partner Insight, said: "As much of Europe's workforce is currently embracing remote working, the need for businesses to have robust MSPs they can rely on is more critical than ever. Similarly, during such unprecedented times, MSPs need technology and vendor partners they can trust to help them deliver the services that enable the productivity of their customers."
"Outstanding 24/7 technical support is one of the pillars of our company, as it is critical for our customers to know they can count on us if things go wrong," said Altaro CEO, David Vella. "We're proud of our team of Technical Support Heroes, and this prestigious award from Channel Partner Insight recognises our genuine commitment to help our customers and to do so professionally and fast."
Channel Partner Insight forms part of Incisive Media group, a portfolio of B2B digital information brands and events serving professional business markets. The publication's website provides a full list of winners.